Grievance Redressal
We want to know when something's wrong
If a scheme, a transaction or an interaction with us didn't go the way it should have, tell us. Here's how we handle it.
Our process
How escalation works
Level 1
Your branch
Start with your branch — most issues are resolved on the spot or within a few working days by branch staff.
Level 2
Grievance Officer, Head Office
Not resolved at branch level, or need to escalate directly? Use the form below or contact our Head Office.
Level 3
Registrar of Co-operative Societies
If you remain unsatisfied after our internal process, you may approach the Office of the Registrar of Co-operative Societies, Gujarat, our regulating authority.
We aim to acknowledge every grievance within 2 working days and resolve it within 15 working days. If it needs longer, we'll tell you why and give you a revised timeline.
File a grievance
Reach us directly
Write to us or call, and our Grievance Officer will get back to you.